PRIVACY POLICY & TERMS OF USE
Last updated June 19, 2026
This Privacy Policy and Terms of Use ("Notice") for Ballr ("we," "us," or "our") describes how and why we access, collect, store, use, and/or share ("process") your personal information, and the rules that govern your use of our mobile application ("Services"), including when you:
- Download and use our mobile application, Ballr, or any other application of ours that links to this Notice
- Engage with us in other related ways, including any marketing or events
Questions or concerns? If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at ballr.zonee@gmail.com.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products, when you participate in activities on the Services, or otherwise when you contact us. This may include:
- Names
- Email addresses
- Usernames
- Passwords
Sensitive information. We do not process sensitive information.
Application data. If you use our application, we may also collect:
- Geolocation information — to show you fields near you and to verify your proximity when reporting a field's status. You can change this permission anytime in your device settings.
- Mobile device data — such as device ID, model, operating system, and IP address, used for security, troubleshooting, and analytics.
- Photos and camera — to let you select a profile picture and to take photos as evidence when reporting a field's status.
- Push notifications — regarding your account, matches, and messages. You can opt out in your device settings.
All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes.
2. HOW DO WE PROCESS YOUR INFORMATION?
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- To facilitate account creation and authentication and manage user accounts.
- To deliver and facilitate delivery of services to the user, such as matches, chat, and field reports.
- To respond to user inquiries and offer support.
- To send administrative information, such as changes to our terms and policies.
- To enable user-to-user communications, such as match chat between players.
- To request feedback about your use of our Services.
- To protect our Services, including fraud monitoring, content moderation, and abuse prevention.
- To evaluate and improve our Services and your experience.
3. USER CONDUCT AND CONTENT MODERATION
In short: Ballr has zero tolerance for objectionable content or abusive behavior.
By creating a Ballr account, you agree that you will not post, send, or share content that is offensive, hateful, harassing, sexually explicit, violent, illegal, or otherwise objectionable, and that you will not abuse, harass, or threaten other users.
Ballr allows users to communicate with each other (e.g. match chat) and to submit content (e.g. field reports and photos). To keep our community safe, we apply the following measures:
- Content filtering. Messages and submitted content are automatically screened for prohibited language and content.
- Reporting. Users can report objectionable content or abusive behavior directly within the app, at any time.
- Blocking. Users can block any other user at any time. Once blocked, that user's content is immediately removed from your view, and our team is notified for review.
- Enforcement. We review all reports and take appropriate action — including removing content and suspending or terminating the account of the offending user — within 24 hours.
If you encounter content or behavior that violates these terms, please report it in the app or contact us directly at ballr.zonee@gmail.com.
4. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In short: We only process your personal information when we have a valid legal reason to do so, such as your consent, to comply with the law, to provide our Services, or for our legitimate business interests.
We may process your information if you have given us specific permission (express consent), or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time by contacting us.
In some exceptional cases, we may be legally permitted to process your information without consent — for example, for fraud detection and prevention, business transactions, legal investigations, or to comply with a court order.
5. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In short: We may share information in specific situations described below and with the following third parties.
Vendors and service providers. We share data with third-party providers who perform services on our behalf:
- Supabase — cloud computing, database, and user authentication
We may also share your information in the following situations:
- Business transfers. In connection with a merger, sale of assets, financing, or acquisition.
- Google Maps Platform APIs. We may share your location with Google Maps/Places APIs to provide map-based features. Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. You may revoke this anytime by contacting us.
- Other users. Content you post (e.g. match chat, field reports) may be viewed by other users of the Services. Other users can also view your public profile information.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In short: We may use cookies and similar technologies to collect and store information.
We may use cookies and similar tracking technologies to gather information, maintain security, prevent crashes, fix bugs, and save your preferences.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this Notice, unless otherwise required by law.
We will not keep your personal information for longer than the period during which you have an account with us, unless a longer retention is required by law. When there is no ongoing legitimate business need to process your information, we delete or anonymize it.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In short: We aim to protect your information through organizational and technical security measures.
We have implemented appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Transmission of personal information to and from our Services is at your own risk.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In short: In some regions, such as Canada, you have rights that allow you greater access to and control over your personal information.
You may have the right to (i) request access to and a copy of your personal information, (ii) request rectification or erasure, (iii) restrict processing, (iv) request data portability, and (v) object to certain processing. You can exercise these rights by contacting us at ballr.zonee@gmail.com.
Account information
You can review or update your information by logging into your account settings. You can request to delete your account at any time directly within the app. Upon deletion, we will remove your account and associated information from our active databases, except where retention is required for fraud prevention, legal compliance, or to enforce our terms.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. As no uniform standard for DNT signals currently exists, we do not respond to DNT signals at this time.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top. We encourage you to review this Notice periodically.
12. HOW CAN YOU CONTACT US?
If you have questions or comments about this Notice, you may email us at ballr.zonee@gmail.com or contact us by post at:
Ballr
4580 Chemin du Souvenir
Laval, Quebec H7W 1C3
Canada